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New registration system FAQs

The Office of Sport is developing an improved Combat Sports Authority registration system.

These FAQs provide information for existing registered persons, including combatants, industry participants and promoters.

  1. Why is the system being updated?
  2. What are the benefits of the new system?
  3. Who is affected by the changes?
  4. When will the new system go live?
  5. Will access to my account be impacted?
  6. I am a registered combatant. What do I need to do?
  7. I am a registered promoter/manager/matchmaker. What do I need to do?
  8. What if I have more than one account in Ringside Online?
  9. How do I access the new system?
  10. Do I need a Service NSW account?

1. Why is the system being updated? 

The system will replace the current Ringside Online system and will be introduced in a number of phases with each phase incorporating additional enhancements and capabilities.  

The new system will provide greater functionality and an improved user experience for combat sports stakeholders and the Combat Sports Authority.

2. What are the benefits of the new system?

The first phase will include a number of improvements including:

  • a single account to apply for and manage all your registration classes
  • an improved user experience and functionality
  • mobile device capability
  • online registration payments
  • the ability to apply for replacement medical record books and identity cards
  • notifications reminding registered persons to renew registration classes and update certificates of fitness and serological clearances.

3. Who is affected by the changes?

All registered persons including combatants, industry participants (referees, judges, timekeepers, seconds and trainers) and promoters.  Additionally, all persons applying for an initial or new registration class.

Registration details held in the current version of Ringside Online will be migrated into the new system. Details on the new registration system and information on how to access your new account will be provided closer to the launch date.

4. When will the new system go live? 

The new combat sports registration system will be launched on Monday, 23 September 2019.

Improved functionality has been added to the new Combat Sports Authority registration system. The improved functionality, which was originally scheduled for future releases of the system, has been added to the go-live version of the system. 
 
To accommodate the inclusion of the improved functionality in the go-live version, the system will be launched at a later date. Further information on the new registration system's go-live date will be circulated when confirmed. 

5. Will access to my account be impacted? 

The current Ringside Online registration system will be shut down to allow time for the migration of records. 

During the shutdown period it will not be possible to apply for registration classes or upload certificates of fitness and serological clearances online. 

A temporary process will be in place during this period, however we encourage applicants to submit all documents prior to the shutdown. 

Further details on the shutdown period will be circulated when dates are confirmed. 

6. I am a registered combatant. What do I need to do? 

If you are involved in a contest during the shutdown period, please submit all documents before the shutdown period. Details on accessing the new system will be provided closer to the introduction of the system.

7. I am a registered promoter/manager/matchmaker. What do I need to do?

It is recommended that if you intend to hold a combat sport contest during the shutdown period, you should inform all combatants and industry participants involved to update all their registration documents (including medical documents) and complete all registration applications in the current Ringside Online system before the shutdown period commences.

8. What if I have more than one account in Ringside Online?

In preparation for the launch, the NSW Office of Sport will contact registered persons that have more than one account in the current Ringside Online system to confirm details required to merge accounts in the new system.

Please contact the Office of Sport Regulation Unit on 13 13 02 or combatsports@sport.nsw.gov.au if you need to update your details before the new system is introduced.

9. How do I access the new system? 

Details on the new registration system and information on how to access your new account will be provided closer to the launch date.

10. Do I need a Service NSW account?

You must hold a Service NSW account to access the new registration system. If you do not have a Service NSW account, there will be the opportunity to create one when you access the new system for the first time.

More information

If you have any questions, please contact the Office of Sport Regulation Unit on 13 13 02 or combatsports@sport.nsw.gov.au.